FAQs


YOUR RIGHTS AND PRIVACY POLICY


This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including any third party services you access. You can reference their Privacy Policies to learn more about their privacy practices.
Information I Collect
To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
  • as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
  • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
  • as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
  • I share information as necessary to provide you my services and comply with my obligations.
  • Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
  • Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others. 
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
  • Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
  • Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
  • Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
  • Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority
How to Contact Me
For purposes of EU data protection law, I, Liz Smith, am the data controller of your personal information. If you have any questions or concerns, you may contact me at liz@stamptout.com. Alternately, you may mail me at:
Liz Smith, 26 Hyde Green, Beaconsfield, HP9 2ER, UK. 

You have certain rights when purchasing over the internet.
STAMPTOUT abides by the Consumer Rights Act 2015


 At Stamptout the UK law is the applicable law.


SHIPPING, DELIVERY AND RETURNS


We ship goods in the UK at appropriate shipping costs.


If any item is out of stock we will notify you by e-mail with an expected dispatch date.


If an item is out of stock and you do not wish to wait you have the option of cancelling your order and receiving a full refund or changing your order to another item.


If you choose to wait for delivery of the out of stock item we will email you again when the item has been dispatched.


Delivery to the UK is usually 3 to 5 working days from order date.


Delivery to the Europe, the USA and the rest of the world is possible - please contact us for postage costs and delivery times.


We accept returns, exchanges and cancellations.


Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase


The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

  • Conditions of return


    Buyers are responsible for return shipping costs to

    Stamptout, 26 Hyde Green, Beaconsfield, Bucks HP9 2ER.

    If the item is not returned in its original condition, the buyer is responsible for any loss in value.



    COPYRIGHT


    Permission is granted for private and personal uses of images onlyFiles or printed materials cannot be shared or resold.Purchase does NOT transfer copyright to buyers.

    Copyright stamptout 2018.


    Digital Files


    If I buy a digital file what can I use the file for?

    You can print it out at its original size or reduce it in size to print out invitations, stickers or cards for private or personal use. You can print this file as many times as you like for your own personal or private use. 

    What can't I use the file for?

    Files cannot be shared or resold. Purchase does not transfer copyright to buyers. Copyright belongs to Stamptout 2018. 


    PAYMENT


    I only accept Paypal payment. Please be aware that you do NOT have to have a Paypal account in order to make purchases via Paypal. 


    When you click on buy now, add to cart or checkout you will be re-directed to PayPal - the secure server company we use for processing payments.


    Please send payment within 7 days or I will have to cancel the order.

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